Privacy Policy

1. Introduction

BillBooks ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and business information when you use our GST billing software and related services.

2. Information We Collect

We collect the following types of information:

a) Personal Information

• Name, email address, and mobile number
• Company name and business address
• Login credentials (password is stored in encrypted form)

b) Business Information

• Invoice data, party/customer details, and item inventory
• Payment records, bank account details, and transaction history
• GST numbers, tax configurations, and financial reports

c) Technical Information

• IP address, browser type, and device information
• Login timestamps and activity logs
• Cookies and usage analytics

3. How We Use Your Information

• To provide and maintain the BillBooks service
• To process your subscription and payments
• To generate invoices, reports, and business documents
• To send important notifications about your account and service updates
• To provide customer support and respond to enquiries
• To improve our service based on usage patterns
• To prevent fraud and ensure security of the platform

4. Data Storage & Security

• Your data is stored on secure cloud servers with encryption at rest and in transit.
• Passwords are hashed using industry-standard bcrypt encryption.
• We use SSL/TLS encryption for all data transmissions.
• Access to your data is restricted to authorized personnel only.
• We perform regular security audits and vulnerability assessments.

5. Data Sharing

We do not sell, trade, or rent your personal or business information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform (e.g., email delivery, payment processing).
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, with prior notice to users.

6. Cookies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser preferences. Essential cookies are required for the Service to function properly and cannot be disabled.

7. Your Rights

You have the right to:

• Access and review your personal data stored with us.
• Update or correct your personal information from your account settings.
• Export your business data during your active subscription.
• Request deletion of your account and associated data.
• Opt out of non-essential email communications.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. Financial transaction records may be retained as required by applicable tax and accounting laws.

9. Children's Privacy

BillBooks is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected data from a minor, we will promptly delete it.

10. Payment Information

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We will notify registered users of significant changes via email. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: helpbillbooks@gmail.com
• Phone: +91 82386 94300
• Address: Decora Square, Sadhu Vaswani Road, Rajkot, Gujarat 360005, India